Frequently Asked Questions

Everything you need to know about your Lohen shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is Lohen's return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.

Do you offer international shipping?

Yes, Lohen ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Are Lohen garments sustainably made?

We are committed to ethical fashion. Lohen partners with certified manufacturers who prioritize fair labor practices and utilize eco-friendly materials whenever possible.